AI in Patient Access: Operational Realities for 2025
October 23, 2025, 1-2 p.m. ET
Presented by Rafael Peña Pelletier, AVP of Business Intelligence & Performance Excellence, CCD Health and Luis Arocha, VP of Customer Success, CCD Health

Artificial intelligence is rapidly moving from pilot programs to frontline use in patient access, promising gains in efficiency and accuracy—but also raising critical questions. This session takes a clear-eyed look at what the early data actually shows and what it means for radiology practices heading into 2025.

Attendees will examine emerging results on how AI is affecting handle times, error rates, and no-show trends. Speakers will also explore the real risks and limitations of relying on automation in high-stakes scheduling workflows, where patient experience and revenue are on the line. Finally, participants will walk away with practical steps for thoughtfully integrating AI into existing patient access teams, balancing technology with the human touch.

>> Full event details.

Sponsored by CCD Health