e-Seminar Event

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Radiology Businesses – Delivering Exceptional Customer Service November 16, 2005 Keith Solinksy Click here for speaker profile.

Description

“It’s not enough anymore to merely satisfy the customer; customers must be ‘delighted’—surprised by having their needs not just met, but exceeded,”
- A. Blanton Godfrey, CEO, Juran Institute.

In today’s marketplace where professional radiology practices and imaging centers compete for the same healthcare dollars, extending delightful customer service is essential to achieving the success of your organization. Find out how to train your administrative staff in delivering exceptional customer service so that they can be a part of delighting your customers.