e-Seminar Event

	Did you miss an RBMA e-Seminar? Click here for a list of available archives.

Overcoming Customer Service Challenges September 26, 2007 Lynn M. Paine

Description

Customer service in healthcare is often what sets some providers apart from others. It can be challenging to deliver exceptional customer service in a variety of situations. One bad encounter can have serious, ongoing consequences. Therefore, it is imperative that healthcare providers know how to stack the cards in their favor in all situations. It is also critical to know how to recover when something goes wrong. This e-Seminar will cover customer service among coworkers; across teams in other divisions, sites, or departments; with referring physicians; on the phone; and with angry patients. Focus on what works with straightforward information that is easy to communicate to employees so that they can be successful. Keep the good staff you have and lure more while delivering a standard of care that sets you apart from your competitors.