Billing Operations Management Seminar — Schedule

	July 14-15, 2008 Hyatt Regency Tamaya Resort & Spa Santa Ana Pueblo, New Mexico Dates and Locations Schedule Course Description Faculty Registration

Monday, July 14, 2008

8:00 am – 8:15 am
PRESIDENT WELCOME
Barbara F. Rubel, MBA
RBMA President

8:15 am – 9:15 am
GENERAL SESSION
HSAs, HRAs, HDHPs:  How to Survive the Coming High Deductible Environment
Daniel J. Marino, MBA, MHA

9:15 am – 10:15 am
GENERAL SESSION
What Makes a Good Billing Service?
Barbara J. Grant, CPA, MST

10:15 am – 10:45 am
Break with Exhibitors 

10:45 am – 11:45 am
CONCURRENT SESSIONS

• Corporate Integrity Agreement:  What it is and How to Avoid it
  Heather Zimmerman, Esq.
• Bridging the Technology Gap
  Nicole L. Palmer, CPA
• Selecting a Billing Service – More Than Just Price
  Patricia Kroken, FACMPE, CRA

11:45 am – 1:00 pm
Luncheon

1:00 pm – 2:00 pm
CONCURRENT SESSIONS

• Motivation, Quality, and Output: Bringing it All Together
  Joseph A. Seale, CMA, CFE
• Managing Denials From Registration Through the Appeal Process
  Dorothy Steed, CPC-H, CCS-P, RCC
• Record Retention – Do’s and Don’ts
  Steven C. Bennett, JD

2:00 pm – 2:30 pm
Break with Exhibitors

2:30 pm – 3:30 pm
GENERAL SESSION
The Radiology Billing Self Audit: Steps Every Billing Office Should Be Performing
Shannon J. Doyle
  
3:30 pm – 4:30 pm
GENERAL SESSION
Effectively Collecting Self Pay Balances
David F. Jakielo, CHBME

4:30 pm – 5:30 pm
Reception

Tuesday, July 15, 2008

8:30 am – 9:30 am
GENERAL SESSION
Detecting the Silent PPO
Michael R. Lowe, Esq.

9:30 am – 10:30 am
GENERAL SESSION
Training Employees to be Excellent Customer Service Representatives
David F. Jakielo, CHBME

10:30 am – 11:00 am
Break with Exhibitors    

11:00 am – 12:00 pm
GENERAL SESSION
2008: Update on New Medicare Rules & Impending Changes
Thomas W. Greeson, JD

12:00 pm – 1:00 pm
Luncheon

1:00 pm – 2:00 pm
CONCURRENT SESSIONS

• Responding to a Client’s Audit Request
  Claudia A. Murray
• Compliance Responsibilities for Practices that Outsource
  Robert B. Burleigh, CHBME
• So You’re Being Audited…Now What?
  Jeff Howard

2:00 pm – 2:30 pm
Break with Exhibitors  

2:30 pm – 3:30 pm
CONCURRENT SESSIONS

• The Link Between Compliance and Good Business: Working with the Hospital to Reduce Denials
  Patricia Kroken, FACMPE, CRA
• CPCPA:  Client-by-Client Profitability Analysis
  Chris W. Kellogg
• Evaluation of Outsourced Practice Management Services
  Barbara F. Rubel, MBA and Nicole L. Palmer, CPA

3:30 pm – 3:45 pm
Break with Exhibitors

3:45 pm – 4:45 pm
GENERAL SESSION
Preventing Whistle Blower Actions
Eartha Jean Johnson, JD, SPHR

4:45 pm – 5:00 pm
CLOSING REMARKS
Barbara F. Rubel, MBA
RBMA President